We are delighted to tell you that after our first inspection by the CQC we have been rated GOOD overall.
Safe, effective, caring, responsive, well-led : all rated GOOD
This reflects the dedication and commitment shown by our team.
The Inspector spent a day with us in the office, visited clients at home and called members of the team and clients for their feedback.
Some quotes from the report:
“People told us they felt safe when supported by staff and trusted them”
“Staff promoted peoples choice and control of their lives were supported in the least restrictive way possible”
“People received care from staff that knew them well; positive relationships were developed”
“Staff recieved training and had been introduced to people before they started to provide their care”
“Staff felt they were supported by the registered managers”
“People and their family members were involved in planning all aspects of their care and support”
“People told us they had no complaints about the service and that they were very happy”
The full report can be found on the CQC website.