Georgie Rockman

We are delighted to tell you that after our first inspection by the CQC we have been rated GOOD overall.

Safe, effective, caring, responsive, well-led : all rated GOOD

This reflects the dedication and commitment shown by our team.

The Inspector spent a day with us in the office, visited clients at home and called members of the team and clients for their feedback.

Some quotes from the report:

“People told us they felt safe when supported by staff and trusted them”

“Staff promoted peoples choice and control of  their lives were supported in the least restrictive way possible”

“People received care from staff that knew them well; positive relationships were developed”

“Staff recieved training and had been introduced to people before they started to provide their care”

“Staff felt they were supported by the registered managers”

“People and their family members were involved in planning all aspects of their care and support”

“People told us they had no complaints about the service and that they were very happy”

The full report can be found on the CQC website.

A Dignity Champion is someone who believes passionately that being treated with dignity is a basic human right, not an optional extra. They believe that care services must be compassionate, person centred, as well as efficient, and are willing to try to do something to achieve this. So far over 80,000 people have signed up to be Dignity Champions, all pledging to challenge poor care, to act as good role models and, through specific guidelines issued by the campaign, to educate and inform all those working around them.

Dignity Champions are willing to:

• Stand up and challenge disrespectful behaviour
• Act as good role models by treating other people with respect, particularly those who are less able to stand up for themselves
• Speak up about dignity to improve the way that services are organised and delivered
• Influence and inform colleagues
• Listen to and understand the views and experiences of citizens.

Dignity Champions are all committed to taking action, however small, to create a care system that has compassion and respect for those using its services. Each Dignity Champion’s role varies depending on their knowledge and influence and the type of work they are involved in. There are many small things that you can do that can have a big impact on people’s lives, as well as taking on a more active role if you have the time to do so.

Dignity Champions include health and social care managers and frontline staff. They also include doctors, nurses, dieticians, porters, MPs, councillors, members of local action groups, and people from voluntary and advocacy organisations. People who use care services, their relatives and carers, as well as members of the public, are becoming Dignity Champions.